“Broadcore Announces Call Analytics, an Advanced Web-Enabled Call Accounting System to Capture, Track, and Report on ...”

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Broadcore Announces Call Analytics, an Advanced Web-Enabled Call Accounting System to Capture, Track, and Report on ... Posted: 02 Dec 2010 12:00 PM PST Call Analytics seamlessly integrates with Broadcore's business-class Hosted VoIP Services Los Angeles, CA (Vocus) December 2, 2010 Broadcore, a nationwide provider of all-in-one business communications service with comprehensive client support, today introduced Call Analytics, an advanced web-based call reporting and telecom management application that is fully integrated with Broadcore's business-class Hosted Voice over Internet Protocol (VoIP) Services. Call Analytics captures, records, and reports all calling activities including outbound and inbound calls, intra-office calls, abandoned calls, and other detailed activities for each telephone number or extension. "Broadcore clients will be able to use Call Analytics to monitor and report on all calling activities to allocate costs, optimize their marketing campaigns, monitor their service level and improve employee productivity," said Dean Manzoori, Broadcore's EVP of Marketing and Strategy. "The system provides regional call statistics, multi-office and multi-tenant management, client billable time, and daily cost analysis through a variety of data points." Call Analytics enables clients to generate detailed reports from anywhere via a secure web-portal. Features include:     Unlimited global access: reports and call data available at any time from anywhere with internet access     Real time reporting: data available on-line minutes upon call completion     Multi-site reporting: ideal for multi-location businesses, a cost effective way to monitor individual offices or combination of offices     General reports: call detail by extension, hourly call totals, frequent phone numbers dialed, and more     Caller-ID search: search for call records based on Caller-ID to track the number of times a client has contacted your company     Campaign management: track the call volume of any number used in a public relationship campaign     Billing reports: easy billing setup to tag calls and retrieve billing totals in billing format     Custom reports: saved and bookmarked reports with one-click bookmarking     Email and Download reports: Email reports directly from the browser. Also you can download reports in .PDF format and .CSV.     And more: reverse directory for unrecognized calls, call logs, etc. Broadcore's Communications-as-a-Service (CaaS) includes business VoIP solutions, managed and private Class of Service (CoS) and Quality of Service (QoS) networks, contact center offerings, conferencing bridge solutions, call detail reporting abilities, instant messaging (IM), presence, and a variety of other hosted communications services. About Broadcore Broadcore is a provider of hosted unified communications services for businesses. Through an extensible, highly scalable IP communications system, Broadcore offers a unified communications platform for voice (VoIP), data, and mobility communications across the enterprise and multi-location businesses. Broadcore's solutions allow the enterprise to increase employee productivity, accelerate business processes, and improve customer care through tight integration of dispersed communications endpoints for office, mobile, or call center employees. Broadcore offers lowered total cost of communications ownership by assuming the cost burdens associated with data redundancy, infrastructure expansions, technology obsolescence risks, system scalability, and new feature integration and updates. By removing the costs associated with infrastructure and additional IT staff to maintain increasingly complex communications technologies, Broadcore allows its clients and their IT organizations to focus on their core competencies while remaining current with the latest communications technologies. With over twenty years of providing telephony communications and hosted UC to over 120,000 users, Broadcore offers faster and easier deployment of communications capabilities within the enterprise, resulting in employee productivity and business agility with minimum interruption to business operations. http://www.broadcore.com Broadcore contact: Dean Manzoori Broadcore, EVP Marketing Strategy dean(dot)manzoori(at)broadcore(dot)com 310-360-2040 ### Dean Manzoori Broadcore 310-360-2040 Email Information This entry passed through the Full-Text RSS service — if this is your content and you're reading it on someone else's site, please read our FAQ page at fivefilters.org/content-only/faq.php Five Filters featured article: Beyond Hiroshima - The Non-Reporting of Falluja's Cancer Catastrophe.

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